A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Sunday newsagency management tip: understand theft is a cost of business

Theft is a cost of doing business in retail. Don’t let theft divert your attention from the bigger picture. Don’t let it get you putting up signs that turn customers off. Don’t let it get you hiding stock from customers.

I see too many retailers obsessing about theft to a point where their obsession costs the business more than the theft they are trying to avoid.

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Management tip

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