Touch Networks has provided this update on the Eastlink toll account scanning issue that has been frustrating newsagents:
Dear Valued Customer.
Recently you have contacted our Customer Service Department regarding issues with scanning Late Toll Invoices.
We have been collating as much data as possible to investigate this issue, at this stage our investigations have not uncovered the root cause of this issue.
Please be assured that Touch is looking into this matter as a priority and as soon as we have an update regarding this issue we will advise.
If you have any more instances of this issue can you please record the following information and advise us via email or phone:
Time and Date of the Transaction
Screenshot of Error
Log Files for the Time of the Transaction.
A Scanned Copy of the Invoice.
Your Business ID or Terminal ID
This information will greatly assist us in finding the root cause of this issue.
If you have any questions please feel free to contact us on 03 9018 6800 or email at us support@touchcorp.com