A newsagent has had internet issues causing them to not have access to Suncorp EFTPOS for many days. They were sent a new router and while this got one terminal working, the support people at PC EFTPOS, the service provider for Suncorp, could not get the other working. They fobbed the issue off, telling the newsagent to call their software company. That was my software company Tower Systems.
Even though Tower did not supply the router nor the PC EFTPOS software and given Suncorp and PC EFTPOS had done, in my opinion, such a useless job, a Tower IT guru fixed the problem in a couple of minutes, for free.
It frustrates me that Suncorp makes a lot of noise about their amazing rates. Those rates count for nought in their terminal is down and they cannot provide even basic customer service to get it up and running.
You are welcome Suncorp.
Iam with suncorp and their customer service is really sux and the technical support team has no clue at all and there were once they had to sent 3 different tech guys to make it works, unbelievable!
We had our ADSL out for a couple of days and we able to change the Suncorp terminal back to a dial up which really saved our situation. The support was excellent on this occasion.