Next month, News Corp. introduces changes in the handling of newspaper subscription payments by distribution newsagents. this is the next step in a project started years ago in South Australia.
On April 11 they are moving all subscriptions for News Corp product from a mixture of Pay at Publisher (Office Pay) and Pay at Newsagent (Carrier Collect) to Office Pay. This will affect around 300 newsagents as the News letter notes.
While affected newsagents will be able to handle data changes manually, it will save them time if their newsagency software companies make this easier and faster for them. That is what Tower Systems will do. Other software companies are welcome to note their planned processes here.
This is another reason to offer Touch Networks services as this is how accounts are paid. I am proud to have connected Touch and News years ago to facilitate this in-store payment method. Prior to then, the News payment model did not have an in-store payment option.
Glad I read this here as I’m pretty sure we did not receive this letter.
I would much prefer all customers on cheaper deals to pay News direct, we pushed this heavily when subscription prices went up but so many customers against that.
But to send out a letter (Template attached) to affected customers is not that easy, we could not send a letter to customers when subscription prices went up as we could not differentiate between Tele/Aus customers and those customers who pay us direct for other newspapers.
If you send a letter to all customers it just causes confusion.
Jenny while I knew this day was coming, I am surprised at how News has ‘announced’ this today. It is a data issue yet they have not advised the software companies.
We got this letter from News, as we use tower software, the better way is to call tower staff help instead of manually do it by ourselves, is it correct, Mark, thks.
Yes Frank there will be a simple and fast process for handling this.