A blog on issues affecting Australia's newsagents, media and small business generally. More ...

The things people complain about

IMG_7858I heard a customer gasp in the magazine aisle yesterday. I asked if everything was okay. I don’t want to read about death!, she said. She pointed at the magazine in the photo. It’s a die – for making cards, I said. They shouldn’t use the word die, she said. I’m old, was her last comment.

The exchange left me smiling. What is a promotion to some is a depressing reminder to others I guess.

Every day in the newsagency we encounter situations like this, situations that show another way our businesses are different in terms of our shopper interaction.

4 likes
Newsagency management

Leave a Reply

Your email address will not be published. Required fields are marked *

Reload Image