I was fortunate to be at the Touch 2015 Retail eServices Forum in Sydney yesterday. Speakers ranged from the visionary to the practical, all offering insights into how retail is changing and opportunities for retailers, like newsagents.
I found Dan Gregory particularly fascinating when talking about how businesses engage versus how they can engage. O. Schmitz from Amazon Europe was challenging with his vision of the reach of that company across the globe.
Speaker after speaker spoke to common themes of the importance of engagement with the customer, the need to embrace change and the importance of the value add.
Talking one-on-one to some representatives of some of our competitors, it is clear that over the counter services is a hot area of interest to them. This is where Touch plays a role for newsagents and why being at this session was insightful.
I expect Touch will have more news to share on opportunities as 2015 unfolds.