Customers are saying goodbye to the manager of my newsagency who is moving to a new role in another of my businesses. Some customers are bringing in gifts while a couple left this card in which they wrote some touching words of gratitude.
Some people working in our newsagency businesses pass through unnoticed while others are appreciated and missed. It is a good feeling for these people, that they are acknowledged, and a good feeling for the business that it has employed well.
The experience I’ve had recently speaks to the experience of personal service in a small business newsagency compared to the almost faceless volume based experience in a large retailer. Good people do make a difference. It is wonderful when our customer notice and appreciate that.