We found ourselves providing many envelopes for cards brought to the counter without envelopes through the Christmas shopping season. We have a stash of different sizes there for just this situation – like we do for all major seasons. Today especially, when shopper stress levels were high, the reaction of our easy handling of forgotten envelopes was a thrill.
It’s though small steps like this that we can provide memorable customer service that makes shopping easier. This makes working in retail more enjoyable for us.
If you’ve not done this before, try it … customers love that you can provide an envelope quickly and easily from the counter.