A shopper on Friday wanted a copy of Vogue US. As we had sold our, our team member pointed the shopper to the Nextra store in the centre. Half an hour later the shopper returned, thanking our team member for the advice even though they did not have the title. She purchased Vogue Australia from us in appreciation of the assistance.
It’s terrific when a customer lets you know your help has been appreciated.
Much better to look after a customer than worry about competition. Happy customers will return and they will tell others.