When was the last time you looked at the roster for your newsagents? Do you know the total weekly labour cost for the business? What is is the sales revenue per rostered hour that you are achieving?
These are important questions for newsagency businesses. While our bigger competitors roster with fine precision, we often roster our businesses based on emotion or personal need.
If you want a better return from your business, look at your roster: look at it as an overhead and look at it as an opportunity. make your roster decisions based on business performance data. Do more of what is working and less of what is not. Remove emotion from the equation.
Labour should cost no more than 11% of your sales where sales is revenue for non agency lines plus commission on agency lines.
Mark, the benchmark used for labour cost. Does that 11% exclude or include an allowance for owner wages please?
Include Bruce – at market rates.