With bumper edition out already from Fairfax, distribution newsagents should ensure they are ready with their computer systems setup to handle these. Leaving it to the last minute can lead to mistakes.
With bumper edition out already from Fairfax, distribution newsagents should ensure they are ready with their computer systems setup to handle these. Leaving it to the last minute can lead to mistakes.
TALKING OF BUMPER EDITIONS thanks GG and NDC for the heads up on the double issues of wd and ni and a few other ,had to waste my time ringing all my subbys telling them about the price change
shauns use message on subagent dockets, we do this for price increases, and leave the message on their dockets for as long as you want.
Or as I tell my husband get their email addresses and correspond that way. Much easier than phone & fax.
The lack of notice from GG and NDC was extremely poor form.
jenny would have done that if I had known about the increase . I only found out when I scanned a Ni at 5:15 this morning , subbys already had there stock an hour earlier . I did receive an email grom GG at 9:05 am today about it -great help
Just goes to show how little GG know about the day to day running of a newsagency.
Women’s Day, New Idea and Famous all had price increases this week. Tower charged out last week’s subagent and home delivery billing at the this week’s higher price. When i queried this with Tower they said the system always charges the current price, not the correct price for the week being billed, meaning I now have to manually refund subagents and home delivery customers that I have inadvertently overcharged. I would suggest other distribution agents have the same problem. Maybe Tower needs to update its system as it does not handle this well at all.
Dean Tower has a transparent escalation process you could have used rather than venting here. The software changes the then in force price. To reverse to correct what you did takes a couple of minutes.
Dean, it works really well but you have to ensure that you do your billing at the right time e.g. finish off your subbies on a Sunday b4 you bring in your Monday titles through xchangeit.
You will find that Tower is quite brilliant if you get the timing right.
June, does not work if you process subagent returns on Monday, as required by HWT. As it stands currently, Tower is not up to the job for distribution agents in this unique instance.
Dean,
We process our subagent returns and billing on Monday and do not have this problem. All prices charged correctly.
Jarryd, it does not work for us. It sounds like other people have complained also because Tower is investigating an upgrade to their system.
I hope you’re enjoying your public whack Dean. You’re helping competitors to Tower heaps. Maybe you could use the escalation processes of the company and Software Ideas on this. That’s where users vote on the changes they want. Not here.
How Gotch and Network communicated in advance (NOT) is nothing unusual. Poor effort once again.
Mark, as you can see from my last comment I did follow it up and find out Tower is working on fixing this issue.
Having a go at me for publicly whacking you is like the pot calling the kettle black. A search on your blog will find examples of you whacking your landlord, your suppliers and your competitors, amongst others. If you don’t like being publicly criticised, then don’t publicly criticise others.
At least you didn’t delete my comment this time.
I’m not having a go Dean, just observing that Tower has processes open to you that you have not used: the Tower blog, software ideas, the three-step management escalation process. If you used these and were not satisfied go ahead. But you did not use these.
I used this place to say that to you as you used this place to complain. While I say you are wrong, I defend your right to say it.
At no time in this thread have I complained about public criticism. Indeed I think its fail if one has exhausted other avenues – which you had not.
If you deletion comment is about something from months ago. It was a one off for a reason I explained to you at the time. Your comment could have got into more trouble.