Newsagents should read the financial performance report from SingTel and consider this in the light of the 25% pay cut Optus has hit us with.
I think Optus is targeting small business retailers because they expect we will live with the cut and not do anything about it.
The only way to deal with this is for us to hunt the company down at every opportunity and challenge them as to why they have cut commission from 4% to 3%. We should demand a reason why given that their profit has only fallen .2%.
Go on Twitter and tweet using their @Optus. Get to their Facebook page and ask why they are hurting small businesses like ours. get your customers engaged too. The more public we complain the more attention we will get form the company.
Or you stop selling phone credit as we have done. Mark rightly pointed out that the return in selling credit hardly covers the cost. A very poor business model as most people who buy phone credit buy little else.
Indeed gary. It comes down to the agent versus retailer question.