Tatts turned on the barcodes on tickets in NSW earlier this week without a reasonable heads-up. Okay so we all knew it was coming but advice that it was coming in the next 24 hours could have allowed all stake-holders to be ready by proactively sharing advice. My newsagency software company could have avoided more than a third of call traffic on the day tatts turned this on. yes, we had sent advice to all newsagents but this was done when tatts first started it and many NSW newsagents ignored it at the time.
Better communication from Tatts would have helped the channel better deal with this change.