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How our newsagency is handling the ATO Tax Pack stuff-up

We have the postcard advising taxpayers how to access the Tax Pack in the location where we would usually have the tax pack available.  I am yet to decide how long we leave the postcards here since the $8 we are receiving is not paying for this space. We have to balance the disrespect for us with our desire to serve our customers.  suspect it’s newsagent customer service that led to us being ripped off over the Tax Packs.

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Newsagency management

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  1. Gregg

    Mark we are leaving ours out till the end of the month then out they go.
    I like your location next to the cook books. Are you suggesting some customers may be cooking the books.

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  2. Steve

    You can throw them in the bin,you can declare your not going to waste your time on it. Customers are still going to come in asking for a tax pack and your still going to have to explain the situation to them and put up with their backlash. No way to win with this one,extremely disappointed with the contempt the ATO has shown us.

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