I have recently been through a Fair Work Ombudsman facilitated mediation for one of my retail businesses and the experience was a reminder of the importance of record keeping.
While I can’t go into the detail of the specific situation, the ultimate resolution of the matter was helped by having access to records not only covering the usual data such as hours worked and pay rates but also other material.
Based on this experience I’d suggest that newsagents keep notes in employee files covering:
- The giving of any paid time off outside of requirements.
- Any payment outside usual pay – for example, a bonus or sharing a prize reward given to the business by a supplier.
- Discounts given on product purchases – if not practical consider how you could capture this.
- Any other benefit of value to the employee give by the business.
It is worth taking the time to keep this information for the one rare time you will need it.
If you are not sure about awards or conditions, call Fair Work – I’ve found their people to be knowledgable and helpful.
Likewise I have had two encounters with FW…as Mark says good records are a must, but also if you, like me give a bonus to staff at Xmas…make sure it goes through the books.
Very true. We have had staff claim all sorts of things, and I have had parents ring up because they only have heard the one side of the story. With good records I have been able to verify alot of extras and facts although the staff (and parents) still could not acknowledge the facts. Staff at times do like the push the facts when things don’t suit them. Cover yourself and be careful.