Following my post last week, other newsagents have let me know that they, too, have been contacted by Optus. Here’s the text of the email received by me and plenty of newsagents last week – newsagents who had not signed up with Optus despite what the email says.
Welcome to Prepaid Services (PPS), we are delighted to announce that you can now order stock directly from us.
Thank you for your decision to continue as an Optus Prepaid Mobile retailer, we are committed to working with you and our team is looking forward to bringing you a high standard of service, along with great value Optus Prepaid offers. At PPS we believe that customer experience is paramount and we are looking forward to working with you closely.
As a thank you for signing up you will receive 2 x$29.95 SIMs and 5 x $2 SIMs from us in the next 30 days.
We would also like to confirm some great changes to our stock policy and payment options including:
- Removal of the restocking fee when returning any Optus Prepaid products
- Free shipping on any orders until 30th September 2013
- Additional payment options including credit card online or over the phone Bpay® coming soon
Getting Started
You can order stock from us over the phone on 1300 307 979 or via the website:www.prepaidservices.com.auTo order online please login using:
Email address: XXX@XXX.COM
Password: &^%$#&^To order over the phone please quote your PPS Account Number:
Place a web order before 30 September and receive a $30 credit on your account
- No minimum order value
- New customers only
- Limit 1 credit per customer
- Credit is non-refundable
- Credit will be applied to your account within 30 days of your first web order
If you have any questions, please feel free to contact a friendly member of our team.
Click here to download the PPS How to booklet.
Kind Regards
The Team at PPS
This failed communication is another misstep by the company since terminating the relationship with Jenlist. These missteps challenge our confidence.