I am surprised at the anger vented yesterday at the price hike announced by Australian Post for their parcel service. The price hike was to be expected as their business responded to the considerable increase in online shopping and the use of their services to fulfil shipment.
I’m not a fan of Australia Post and the considerable protection they receive from their sole shareholder – the federal government. They’re big enough to cope with the complaints they are receiving.
The media coverage is a reminder to newsagents of the importance of delivery services, particularly the last mile where our in-store pickup offers provide a good point of difference.