I’d be interested in hearing, by way of a comment here, from newsagents about experiences with magazine returns to network or Gotch. With returns often dropped to what could appear to be an unstaffed location, I’d be curious to hear if newsagents find this challenging for getting the credits they expect.
Touch wood, I have not had problems with returns credits (ie lost parcels) for quite a long while. I ensure all parcels are labelled properly, well documented and I use a courier who collects returns each week and delivers them to the Brisbane depots for me. Like I said, though, touch wood!
My returns for the last little while have been brilliant since they changed to “shipping labels”. At one stage they “reversed my credits”. After a long battle, showing photographic proof, we got them reinstated.
I am very concerned that with them now changing the process again, to dropping them off, they scan them “out the back” the next day, the newsagents again – have no control over the process.
I watch my returns for NDC very carefully.
No problems here either , not even one of those stupid emails that would come just about every month (no paper work in box)
All going well here also, but I document carefully, photocopy the label, and pack everything in the company of a staff member just in case a Stat Dec is needed in future. Used to photograph the returns boxes too, but haven’t bothered lately.
Important Message from Network Services
“Please note we are experiencing system issues here at Network and our Netonline system (among others) is down
It fails to amuse me, and it could be considered a conspiracy to have had this happen today.
The other thing that fails to amuse me is that it is the second last day of the month and “the cut off for returns processing” when they can send what they like tomorrow and still bill us for it in THIS MONTH and there isn’t a thing we can do about it
A bit one sided isn’t it? We can’t do any early returns tomorrow, yet they could over supply us with half a warehouse, and have to pay for it on the 21st of August.
Dear Network Services,
Due to circumstances beyond my control my systems are down. This includes my payment systems. I will be unable to pay you. I apologise for the inconvenience.
I did my NDC returns before I left last night, usually get the email 10 mins later. Still not here. Looks like it has been an issue since last night…..
Unfortunately Max, if you don’t pay what is owing according to your statement, they put you on stop.
I know of someone a number of years ago that was stopped because he paid about $100 less than what was on his statement.
It’s do it Networks way, or not at all
Seems all my EDI files were already downloaded so I can print all my stickers for tomorrow.
I rang NETWORK and they said if I send the return files tonight and its recorded as sent by XchangeIT then it will be treated as an on time return. So I recorded my details on the phone with them and sent the files. Fingers crossed now they keep their word.
Brett,
Thats because you and i do it the old way. The files are sent early, but not in order.
I assume anyone doing it the new way is currently in trouble.
Makes Gotch’s sorted into invoice order “WAY ahead of time” system look even better….but hey i’m just a newsagent, and the management of Network apparently know better…
My returns file from yesterday still hasn’t uploaded. Xchangeit is reporting 26 attempts.
Netonline website down for “maintenance” as well. They should be honest and say it down because it’s “broken”.
Because of this any shortages cannot be reported.
This morning I didn’t receive any GG supplies.
My account was paid on Thursday and because no-one works over the weekend my cheque was not handled and my supplies were stopped.
For 38 years GG have received my cheque every month (don’t tell me to do it online because my husband likes to do it the old way) but they obviously think I need “castigating” for not sending it sooner.
I am forced to pay for stock I don’t want or need and then I am punished for the timing of my payment.
I hope the publishers of New Idea etc know that their product will now not go into my sales until Thursday (next delivery) even though the cheque payment is showing on my statement this morning.
For me to lose 4 days of sales because of this has got to impact on the publishers who work with GG. I would say to them that they should send my stock to me immediately or, as a publisher, you should maybe find out HOW MANY newsagents are affected this way and then maybe you will see why your weeklies are so far down.
Incidentally,GG, my WD sales are well up
this morning as I am just telling customers that NI is running late into SA.
Am I angry – yeh! you betcha!
We are treated like rabble by these people – not like customers.
Happened to me once and I am pretty sure you actually miss out on 2 delivery days .throw the chq book away
I agree Shaun, but it is difficult to change the spots on my particular leopard.
The way Australia post is I just wouldn’t trust it .
June you’re not alone. As I wrote to someone at Gotch last week:
It is frustrating that Gotch is arbitrary in the accounts but not applying the same rules to itself in allocations. More than 50% of you supply to newsagents is loss making yet they have the find the cash to pay for it.