To counter my recent complaints about unilateral and unjustified action by Gordon and Gotch in cutting supply for magazines in one of my newsagency, check out the 52% increase in supply of the Moshi Monsters magazine without any justification in our sales.
The oversupply of this title and the cuts in supply of other titles – to way below our average sales – suggests that Gotch is in all sorts of trouble. This must be worrying for publishers with titles being distributed by the company. If I were a publisher I would be concerned about whether they can get supply right.
I am not making this stuff up. People reading these posts can click on the images and see the data which Gotch has for making supply increases or cuts. There are no excuses for this behaviour by Gotch.
Mark, we newsagents know you are not making this up. You just COULDN’T make this stuff up!
TBH I’ve found Network to be alot worse so far this month and Gotch has been pretty good for me.
I’ve had doubled (or more) supply on: The Spectator, Runners World, The Week, 2020 and Old Bike just to name a few. Needless to say I’m early returning all of the oversupply as it’s way over what I would and could normally sell. They have also not supplied a couple of items that I have standing orders for (such as Classic Wings) and have no stock to send me.
Bunch of imberciles is putting it nicely I feel.
After speaking to G&G and Network for months about oversupply our G&G rep emailed us a form to complete for our supply of all titles they distribute. This was completed and emailed back. After 1 week of getting what we require its back to the oversupply.
So we have just sent our Rep a email informing them of this issue and we will take off their bill the oversupply of magazines and the $4 per box we are charged for the carrier to return to Sydney. Plus our time wasted doing this.If this continues we will take further action? Can t wait to see their response.
THERE response will be account on hold untill payment is made it is as simple as that , been there done that and it dosn’t work . how do you get a rep ,never had one ,never heard from one , didn”t even know they had them , i always was thought it was just a call center somewhere in the australia
Shaun we have been cut off once some time ago as we refused to pay for oversurply but the fact we now have everthing in writing and they have acknowleged they have recieved this info we are in a stronger position to argue the point.
As for a rep, yes it is a call cente but my wife makes sure she always deals with the one personm on any issue, so we don t get the run around.
Tomorrows delivery for NDC looks to be just a little over 300% more delived than the week before for a friday… unless there is an error on my report something is really wrong here ….oh no its not silly me it is the last day of the month again
Must be last Friday for month cos all the junk arrives either oversupplied or never sold – in bags with various titles. Guess what- we have to pay for it in less than 4 weeks so my cashflow is been used again. They are rude to use my money so i am rude and rip em up and send it back for the credit THIS MONTH. If they want to sell rubbish at least invoice it at the beginning of the month
Wally I am in the same boat, but I am waiting until the second last day to do the returns especially coming up to,the weekend I like to give the tittles I wouldn’t,t normally try a go because I find that they are a different crowd of customers on the weekend and there is nothing to,loose by doing this but come Monday off with their tops ..
last week I received 20 x labels for aww mini spanish but no product. Put the
credit thru on netonline and received the
20 2 days later. Next day got 2 x 20, next two days got 2 x 40 and yesterday
got 40 more. I have wrongly received 180
copies of this magazine when I put a credit
in for 20.
If this is not mismanagement I don’t know what is. I have sent emails with all the invoice nos. etc and haven’t heard anything.
They are all in returns but I will NOT be paying for 180 copies – just 20 when my
account arrives.
I followed all procedures correctly at my end when the original parcel did not arrive.
I can only assume that different people are
doing the netonline credits and not communicating with their co-workers.
Multiply this across Oz and you have chaos.