The closure of the XchangeIT help desk these days between Christmas and New Year is frustrating for newsagents who have experienced problems with the XchangeIT, especially where a reinstallation of the software is required. I know of one newsagency where this has happened already and XIT is MIA. The workaround may mean that for this store their compliance stats are not so great – but that’s the fault of XchangeIT and their poor customer service through this period.
Mark; nothing has changed at XchangeIT for years; to mention XchangeIT and service in the same sentence is laughable!