Until recently, when a staff member scanned a non winning lottery ticket on the Golden Casket terminal, no wins, customer to retain ticket for future draws, came up. Now, the message in this circumstance is current dividends not available, customer to retain ticket. Employees and customers are confused by the different message. I can understand why.
A newsagent who contacted Golden Casket to explain the confusion was only told that the comments would be passed on to senior management.
is this a new feature ? old tickets always have done this are you sure it is not an old ticket or does it do it with every ticket ?
Shaun, this is happening with Multi week tickets. I have seen this over the weekend on a couple of occassions and it did cause a lot of confusion for both customer and staff.
I think we need to be on about the changes that have increase our work load but on more money