My newsagency software company Tower Systems pioneered offering Mandarin support for newsagents seven years ago. I am thrilled to note that Tower recently increased the Mandarin language support for newsagents with the creation of a new help desk role.
This new position helps all newsagents. Mandarin speaking newsagents receive better service in a language with which they are more familiar. Non Mandarin speaking newsagents have access to more resources as less time is being spent on calls with Mandarin speaking newsagents.
Tower Systems finished the 2010/11 Financial Year in excellent shape, having welcomed many newsagents to its 1,700+ strong newsagent user community. While some were greenfield sties, newsagencies without a system, many switched from other systems – POS Solutions being the most common newsagency system newsagents switch from.
One reason newsagents switch is the high quality of support. The commitment of the company is evident in its investment in enhancing Mandarin support services.