Newsagents in Queensland have not received their supply of Royal Wedding feature magazines from ACP today as promised last week. Curiously, supermarkets in Queensland appear to be unaffected.
The (justified) anger of newsagents directed at ACP is heightened when you consider that tomorrow is a public holiday and traffic is expected to be down.
This is a right royal stuff by ACP. To be fair, they have sent out an email today to try an explain the situation:
Please be advised that due to production difficulties there has been some delays to the scheduled early (Sunday) delivery of Woman’s Day (Bipad 01135) today.
To maximise the sales opportunity associated with the Royal wedding some production was shifted to QLD. Unfortunately this facility is running behind schedule. Trucks were held back as long as possible but ultimately many had to be dispatched without Woman’s Day.
Based on the latest production schedule Network Services plans to deliver your Woman’s Day stock tomorrow morning (Monday 02/05/2011). Please hold off reporting any shortages until then as at this stage we anticipate supplying you in full.
On behalf of ACP Magazines we apologise for any inconvenience caused.
While ACP often tells newsagents that they are a vitally important channel, that they have delivered today to supermarkets and not newsagents shows otherwise. This is inexcusable. The email today should not have been sent. Why offer an apology without a reasonable explanation of how and why you have given a competitor such a free kick?
The ACP team decided to go early with it’s magazines today. They promoted this to newsagents last week. Many newsagents made plans accordingly, even bringing resources so that they could create displays to make the most of the opportunity. They then spend hours chasing answers as to why they did not receive magazines while their competitors did. At 10:43am they get their answer.
If I was affected I’d try and buy up tons of these magazines from the supermarkets. Too not have these Royal Wedding titles available today would present too much of a risk to the business in my view. While I shouldn’t have to do this I would. I’d see no option.
In the meantime, maybe newsagents could consider some form of joint action against ACP for compensation.
We came in and were open at 6.30 ,had a stand up, this is poor network .I do not beleive newsagents count for much at network any more or am i wrong Have been selling out in march and have been buying from Coles
Obviously newsagents don’t count for much with the distributors, but Coles and the like must just luv’em.
Coles has the sales and the profit, and the N/A has the runaround and the headaches.
Yep, the big ones win again.
Damn wrong aint it.
how about we all pay our ACP bill 3 days late, see how they would like it.
After not receiving our Woman’s Day we waited outside our neighbouring Woolies to open and purchased copies so we would not disappoint our customers. We also noticed they had the royal edition of the OK magazine even though we were advised on friday delivery wouldn’t be until Monday! Grrrr!
I feel as though I am getting unfairly penalised because we are open today and Woolworths right next door is closed. For trying to provide a service in these tough times we get penalised by getting our main weekly magazines a day later. Even then we are short 40 copies of New Idea.
Regards
Al Grant
Never fear, it was not just ACP stuffing things up.
In a city that has 8 newsagenceis, not one of us recieved any of the $2 wedding albums. A lot of unhappy customers and a lot of missed sales for the tele.
Never fear, it was not just ACP stuffing things up try this for a stuff up from the telegraph in NSW.
In a city that has 8 newsagenceis, not one of us recieved any of the $2 wedding albums. A lot of unhappy customers and a lot of missed sales for the tele.
it is there way or no way simple as that ,life with out any competition would be grand …not as though we can say stuff it you treat us like crap we are going elsewhere ,where would we go …..nowhere
News Limited has also badly underestimated supply on their special $2 magazine with today’s Daily Telegraph. We sold out by just after 9am. Based on enquiries, everyone else locally has also sold out. I think we could have sold at least three times our supply!!!
What I’m wondering is how many more New Idea, Womans Day, Who, etc I could have sold if HWT did not have this $2 magazine promotion.
Off Topic,
Just sold out of NEW IDEA. First time ever on a Monday.
Public Holiday in Qld (Labour Day) on Monday today. I was interested to see that woolies nearby had their mag stock on sunday, giving them a free kick before they closed for the day on monday. Meanwhile I paid penalty rates so i could open monday and get my (late) magazines out. Funny how things work out sometimes!!
Further to my blog (9) yesterday, all credit to News Limited for announcing today that they are printing more Wedding Albums for distribution with the Daily Telegraph tomorrow. Well done News Limited!!
I’ll wait until I get them before I say Well done to news
Luke, you were 100% correct. We got none despite a promise from our Rep!!! Ahhhhhhhhhh!!