Network Services has sent the following communication out to newsagents:
As you are aware Network Services have experienced some issues with their server over the last few business days. This has resulted in a large backlog of files requiring processing and delays in clearing this backlog.
In the interest of clearing the backlog of files, we ask that all agents take the following actions:
1) Hold off from submitting returns information for the next 24-48hours.
2) Agents who are yet to receive confirmations for forms already submitted should not ship their returns yet, please wait until the confirmation has been received.
Thanking you for your cooperation.
This latest Network IT challenge has come at a very busy time for newsagents.
I called Fairfax (before recieving this message) when my returns would not submit. The person on the other line said “Yeah man, Connect’s down so no-one can do anything. You should try to submit when it comes back up (he could not tell me when that would be) you can submit after the deadline but make sure not too leave it too late or you might not get credits. If Connect is down all day, well then I’m not sure, maybe should call again later, If you can get through, it’s very busy at the moment. Well good luck”
If I wasn’t so annoyed, I would have laughed out loud.
no such communication sent to me . once again the only way to find out something is to visit the blog
and still no files for tomorrows delivery . what a great start to the day
STILL NO FILES has anyone else had this problem
Shaun,
Ours came through just before 6 last night.