My newsagency software company is getting calls from newsagents encountering issues following changing some system settings under the direction of XchangeIT. While the XchangeIT support people have the best intentions at heart, some changes are best left to the people who know more about specific system settings.
Newsagents who are advised to change settings on their computer system by XchangeIT ought to check first that the advice is approved by their software company.
This situation is quite recent and I am hopeful that it will be addressed quickly.