Netwwork Services has this afternoon released an update on the progress of the XChangeIT roll out this week:
All Distributors and XChangeIT worked closely together to get on top of the issues and whilst they are not completely resolved we feel that the right short term processes and validations are in place to manage this until such time as the fixes are implemented. This week the number of missing DD2 files reported was below 3%, down from over 40% two weeks ago.
We do however have another issue that we experienced last night. An XchangeIT process caused some Network Services DD2 files to be duplicated. While most POS systems are capable of dealing with this occurrence there are some that are not equipped to identify duplicated files. To mitigate this we are going to send a headline to all agents via XchangeIT advising agents to look out for files that contain the same name and only accept 1 of them. For agents using POS systems known not to identify Duplicate Files, as an extra measure, we will be calling them to advise them of the duplicate files so they are aware they must look first before accepting files. .
We ask that you do that same via your communication networks
Any queries please let me know.
My own experience at Tower Systems has been that the improvements they note are real. It is good to see progress.
For a company that makes as much of a song and dance as it does about “timeliness” of sales data, Network does a pretty ordinary job on the “timeliness” of invoices.
Yet again, we have virtually no invoicing this morning – one solitary invoice for one copy of The Economist.
Checked the email for copies – no luck! Been to the XIT website – nothing there! Tried to ring Network – no one there!
Is anyone else having continuing issues with Network or is it just me?
I’m STILL having trouble getting assistance to get the program installed….everytime I call, “I’ll just take your name and number and someone will get back to you”….eventually????
Update: Received a call from XchangeIT and problem has been sorted!