Darrell Lea had a truck on the road in Melbourne yesterday ready to respond to calls from retailers in need of more of their Father’s Day Dad’s Bags. One of our locations, new to Darrell Lea just last month had sold out and within a couple of hours of calling we had the stock we needed – in time for the afternoon rush. This is excellent customer service from Darrell Lea.
In regional Queensland Darrell Lea ‘forgot’ to ship our order on time (we normally receive it Friday) and we missed out on a lot of sales because we had run out of a number of lines.
It’s good to know where the resources went!