There are two new high impact issues with the new XchangeIT link:
- The distributors are creating are files which are not being received by newsagents sometimes.
- Blank files are being delivered – this is affecting all magazine companies.
These problems are being experienced by newsagents regardless of the newagency software they run.
The incident team from my software company, Tower Systems, has been working directly with Network Services to understand the problem and develop a resolution. We were fortunate to be able to discuss this with senior Network Services representatives face to face yesterday at the Connections conference in Cairns. The discussions have continued today by phone.
The fix for both problems will come from the supplier and XchangeIT side and not the software companies. I mention this because of the huge spike in support call traffic from newsagents seeking an answer to the problems.
No one wants these problems and all on the supplier side I have spoken with certainly understand the impact on newsagents.
I don’t see these two problems as damaging XchangeIT in the long term. They are part of settling in new software and back office processes.
UPDATE (5:28PM) We have just received this communication:
Given the number of issues we experienced this week with missing DD2 files, Network Services has opted to resend files as a back up to XChangeIT Link members only. This will result in many agents getting duplicate files, which they will need to be aware of. XChangeIT will send out a headline informing agents that we are sending out the DD2 files again and advising agents to not download them if already received.
Thanks mate, knowing that something is underway is good to know.
Mark when you were on trials with the new Xchamgeit link did these problems pop up then /or did they think all the bigs were fixed
There were occasional problems but not like we have seen in the last 24 hours.
There were occasional problems
Oh joy! – I have heaps of NDC invoices for next Monday and Wednesday but ZIP for today – how convenient is that?
18 bundles of magazines lying on the floor awaiting a home – reminds me of Xmas time in the orphanage.
I wonder what the boys and girls at Network and XIT are doing tonight – I bet they’re not manually processing invoices trying to work out what parcels the carrier forgot to drop off, probably too concerned about the temperature of their fashionista boutique ales – such is life.
Better close now, got papers to wrap at 3.00am and most certainly need the beauty sleep – night, night all!
Still no files
has anyone received fridays files yet ?
2.00pm and still waiting!
We are still missing the odd file but generally speaking it has been ok. Our only real drama has been around poorly setup pos. Looking forward to this system delivering what it is made to do.
Still no files ,am i the only one ,stock every where and more tomorrow
D R,
I checked with Network late yesterday and received this advice:
Users can try and login to the central site and resend files them selves. All else failing please have them contact us and we will see how we what we can do it get them through.
Thank you
Mark ,also no Gotch
9.10am and still no sign of Friday’s invoices.
Users can try and login to the central site and resend files them selves. All else failing please have them contact us and we will see how we what we can do it get them through.
How does one login to the central site and failing that, how does one contact Network on a Sunday?
Half of Mondays stickers are missing