Newsagents around Australia have the Tax Pack available now. To better handle the customer queries this week and next, our team has placed the Tax Pack in an easy to access location in a small display with financial year diaries. While we are giving over valuable retail real-estate to this loss leader, we know from past experience this this placement provides better customer service and is appreciated by our customers.
Surely this isn’t allowed. The letter coming with the packs states they have to be kept behind the counter and only supplied on request.
Chris, we do not have enough room for the volume required these two weeks. We watch this space and ensure people do not take bulk quantities. For the tiny sum newsagents are paid from the deal I feel it is fair to at least reduce the costs to use for providing the service.
We are the same, I refuse to have staff tied up handing out tax packs and coping the endless tax question as to what they may need. I appreciate the extra traffic flow but they are not really new customers and they rarely buy something additional because we have them.
Mark
The instructions say they are not to be on display ?
Andrew, For years we have done this display for a brief period so that we can properly handle the volume of requests without interrupting the paying side of our business.
How much is a tax pack from the news agency ?
Hi Elle
They are free… but we would like you to buy something whilst your there…
Cheers
Peter
The reason they don’t want them on display, is because they pay (peanuts) for ‘distribution’.
The instructions are ludicrous, and should be ignored.
We have ours on display and not only do our customers appreciate the easy access they are very sensible with what they take.
If there was ever any pressure on us to only hold them behind the counter we simply wouldn’t participate.
Wasn’t aware there were instructions. Ours are out where people can help themselves.
are there people who take more tax packs than they need out there?…. it makes for great bedside reading . . . .
we have ours out on display, space and time.
We got a supply of 30 taxpacks all up, so we have none left and gg does not seem overly interested in resupply. For all the problems we are having with complaints for something that is free is it really worth the trouble?