The power to the Tower Systems Head Office and several blocks around was knocked out just before 9:30 this morning. While it is back on now (10:15), we were able to keep our 1,500 newsagent customers informed of alternative support access points through various information channels including this blog. Since we take between 200 and 300 calls a day from newsagents, access is important. We sent a newsfeed direct to the point of sale software desktop of our users, posted information on the Tower blog and emailed all of our users.
This post was orignially about the outage but since it has been fixed I have modified it to reflect the usefulness of the blogs and other communications channels – especially the direct to desktop RSS feed for our users.