There are many issues and disputes which newsagents encounter where the supplier is prosecutor, judge and jury. While some newsagents capably stand up for themselves, many do not. There are forums in some states available to small business, including newsagents, yet they are rarely used due to ignorance and lack of knowledge about the operation off the newsagency channel.
Associations have an opportunity here to create an ombudsman role. This could be funded from member fees as well as a supplier levy.
The newsagency channel ombudsman could hear disputes and adjudicate in line with a charter of operation agreed by newsagents and suppliers.
Such an office could provide a neutral ground place where account, supply and other disputes could be heard and mediated quickly – before things get out of hand.
What I have in mind is something more comprehensive than advice. I see it as more structured than the ad-hoc defence run by some of the more proactive associations and marketing groups today. There could be rules and case management to ensure that the process is fair on all parties. Most of all, this would be an opportunity to diffuse issues before they get out of control.
I’d like to think that suppliers would welcome an ombudsman role as it might help issues get resolved in a more valuable way and before they take action.
It is this level of practical help where associations can make a difference.
Excellent idea Mark. One hopes that NANA and others will support this.