I have heard that some folks are scrambling to be ready to handle the new weekly returns process being introduced by Network Services. The introduction of weekly returns is no surprise, it was announced more than six months ago. The operational processes were established well before then. I am not sure what the fuss is some quarters is about.
Tower Systems predicted this move by Network Services when they moved to fortnightly returns some years ago and so catered for weekly returns at that time.
The EDI form is still missing however
Was wondering about that too but decided to refresh my memory of the email we received last year.
It mentioned that we would be notified as soon as the form is availabe online, the first one being Mon 19thJan09.
So I shall check Netonline on Monday then, although I do wish that they have it ready now so I can prepare my returns on the weekend as I was scheduled to do a physical return next Tue.
The issue is twofold;
Firstly they have a whole bunch of our money and we can’t even ask to get it back, and
Second – how do we do the break between returns and supps? Will the return be labelled W01 and so all W02’s etc are supps? Or will it be W04 and all 1’s, 2’s 3’s and 4’s are returns and the rest supps?
Lack of information is distressing as we will have to repack all of the Network boxes once the EDI comes out.
we already notice certain strange dates on the invoices with the magazines supply these couple of weeks.
Previously we used to identify either beginning or mid-mth return, now guess we have to change to weekly return much like G&G.
Maybe this might negate the use of supplementary returns for weeklies.
One more point to note is that I believe they have tightened up the use of sup return for longer dated titles. This is very disappointing as we are over-supplied in most of these cases.
Question is :can we still use the manual form for early returns even though we are put on weekly online return? I’ll have to ring up customer service at some point unless someone know the answer.
You can mail in the supplementery returns form seperately.