A newsagent called me last week to ask for help. They received a bill for $4,000 for software support. No, I didn’t tell them to switch to my software company, Tower Systems. I advised them that I know of newsagents paying just $1,500 a year to their current software company for support (mediocre as it is).
Software companies ought to treat all newsagents. There is no justification to charge someone $4,000 and the newsagent in the next suburb $1,500 for the same services – such an approach preys on the weak.
Trust is key to the relationship between newsagents and their software provider. Trust is demonstrated in common pricing for all. In the case of this other software company, $1,500 a year software support is the benchmark they have established.
As I understand it POS Solutions offers both software only and hardware and software support. While I wouldn’t touch the latter with a ten foot barge pole given how use(ful|less) they have been on the former, it is possible these two agents you mention are paying for different services.
If they are paying for the same thing then while such differential pricing is no doubt legal, it isn’t very nice.
G, No, just for software support. It is more than these two, I have heard from more.
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