I have been contacted by three more newsagents over the last 24 hours who have each had three months of Bill Express equipment payments refunded following the inform,ation published here. In two cases they escalated the matter away from their bank and to the Ombudsman as I suggested. That one action made their bank realise they were the customer.
It is good to see banks acknowledge a mistake and fix this by returning money to the customer. This should encourage other newsagents who are yet to fight for their rights on the Bill Express front.
After posting before how good Westpac was, and how they agreed to refund the 3 payments and indeed they refunded one. They have given me the run around for the last 4 weeks and in the end after saying that they were going to refund my money they have now reneged and refuse to pay the last 2 payments. Sighting that they have a letter from Mobius stating change of ownership. I immediately lodged a complaint through the ombudsman and are awaiting a reply.