It has been a thrill to catch up with so many Tower Newsagents at the ANF convention these last three days. They are a happy bunch of people. This is a common comment from all of the Tower team at the convention – how happy our users are. Back in the mid 1990s when our customer service was not what it should have been many of our newsagent customers were not happy. It is the memory of those couple of bad years we caused which drives us on customer service today.
Once consequence of happy newsagent users of our software is the conversations which lead to new opportunities being uncovered. Happy people share more because they trust you more. We are returning from the Gold Coast with several excellent suggestions.