On April 10, Bill Express wrote to both of my newsagencies which have the service, advising a new revenue structure and threatening early termination fees should I seek to exit the contract early. On April 18, I received a fax saying that my contract had come to an end and that monthly payments have ceased and that they will put a new contract to me shortly.
The problem with the second fax is that it effectively varies the terms of the original contract. It appears that the six months notice and automatic roll over is no longer in play. I’d need to check the original contract but I suspect that Bill Express owes me money back dated to when the contract ended a couple of months ago.
Part of the problem for newsagents about the Bill Express mess is the various contracts and subsidies associated with the service. That and the inability to get anyone from Bill Express to respond to calls, emails or letters.
I have lodged a complaint with the office of the Small Business Commissioner in Victoria and sought to have this matter mediated.
So given that your old contract ended a couple of mths ago, this would mean that you have since been on an automatic renewal if based on the old contract’s terms.
Although I’m reading that BE is no longer taking money out of your bank a/c , is that right?
So wonder how is it that they have stopped debiting, something about left hand not talking to the right hand perhaps?
Then good for you, as the rest of us are obviously not in the same boat except for Mark Fa’s comment aout his contract ending in early Mar and so he seem to have obtained a favourable outcome as well.
Helen, my understanding is that several hundred newsagents have received this communication now from Bill Express. It’s odd to me that they have something so hard. Mark