Maybe you recognise this person? He visited one of our shops on Sunday, took four items off the shelf, put them in a bag, went to the counter and convinced a team member and a manager on the phone that he had bought them earlier in the week and found they did not suit and asked for a refund. We have the video footage from several angles showing the scam from the moment he takes the items off the shelf to when he pockets the ‘refudn’ we provide. If you recognise the person please let me know.
It’s easy to get scammed when you’re busy, the key, as we have been reminded, is to have clear simple rules in place to stop the scam from the outset.