I had a taxi driver in Sydney today who did not know where Castle Hill was. The second time after he pulled over to look at the directory I intervened because he was going to take me on a spaghetti run. Then, he put the directory on the steering wheel so he could read it while driving. Nuts. This man should not be allowed behind the wheel of a taxi and he prejudices my view of Sydney taxi drivers.
My taxi driver is like the newsagent in suburban Melbourne who closes for an hour each lunchtime – and the whole afternoon if he feels like it.
We, newsagents and taxi drivers, are only as good as our weakest link.
Hi, Mark.
The newsagent who close 1 hour for lunch, may also have his/her reasons. My customers told me that one of the best convience store in our area was run by a old couple. Mary closed her shop 2 hours over lunch time, while extend to 9PM to serve her core customer base. By concentrating her energy to her best customers, she won their hearts.
Providing best service to all customers, it may be a big task for a small business operator with limit resource.
Providing best service to best customers, may be a bit easy.
Cheers,
Sunny