The Australian is reporting that Tattersalls is moving from its Linux based technology to a Microsoft based solution. One outcome I would like to see from the move is integration between gaming terminals and point of sale systems. This would reduce double entry of data and thereby reduce mistakes, save time and provide for better cash management. It would also reduce the opportunity for fraud.
I have discussed this with Tattersalls and other lottery agencies in the past without success.
I would think integration would be extremely benefiicial to Tattersalls agents and Tattersalls themselves.
We all know that there is customer dissatisfaction with the way transactions are handled when a newsagent is also a lottery agent.
It is probably worth noting that a number of stores that have converted from using standalone terminals to integrated XPOS (the Commbanks alternative to Dialtime) have seen incresed sales as a result. The concept is that same.
Please please please integrate! If nothing else think of the possibilities Tatts re dats collection and analysis! On top consider customer satisfaction levels associated with a speedy and accurate transaction. And last but not least envision a smiling agent!