It was good to catch up with some newsagents in Sydney at the GNS Market Fair today.
For me, the fair was a lesson in customer service, personal customer service. At the Tower Systems stand, newsagent after newsagent stepped in to say hello to the NSW based Tower team member who installed the system at their shop or last visited to provide some training. They were full of smiles and appreciation. Their reaction says something about how personal our NSW team has made their commitment to exceptional customer service.
With over 550 newsagents in NSW using Tower it would be easy for us to lose touch. That we have not and have so many happy newsagent customers is a testament to the work of Peter, Luke, Nathan, Tim, Gavin and others who have made it their business to provide exceptional personal customer service.
The Fair itself was comprehensive. It felt bigger than the Melbourne Fair a week ago – that may be the layout. It is good having the whole event in one room with nice wide aisles.
Today we saw more business than the two days in Melbourne.