We lost $150.00 in a cash-change scam in my Sophie Randall Cards and Gifts business yesterday. This is a photo taken from our security footage. We have blurred the face on advice – something about protecting the innocent. Anyway, the scam was straightforward – seeking to change notes mid way through a sale. We should have known better. As a result we are adjusting our processes and improving team training to ensure this does not happen again.
The raw security video files, from four angles, are crisp and enable easy identification. We are providing the files to the Police this afternoon. We have also made these available to security within our centre.
I may load the video footage tomorrow.
HI Mark,
Sorry to hear you got hit by this scum. The person looks very similar to the security pictures we were shown of a person who hit almost everyone in our centre west of Melbourne. I’d be interested to hear how many others in your centre got hit yesterday, no doubt you weren’t the only ones. However its a mighty frustrating experience!
Scott I do not have the accurate numbers but I do know we were not alone in being hit by this scammer. I wish I could publish his mugshot. This is why we are delaying the video footage – to b sure of what we can show. Mark
I hope u can post it cos I cant wait to have a look. I am almost 100% thats the guy that was out here.. I’ll be interested to hear the police follow up, we gotta get this guy stopped somehow.
Looks like a Canterbury supporter, so ripping you off $150 is the probably best possible outcome from the encounter.