20/01/07 UPDATE. The concern expressed below has been well addressed by Bill Express announcing a sales game for newsagents. More here
Bill Express is launching its new BOPO card through newsagents and is them for in store training. Newsagents are required to take the training. We said no in my shop and were told we have to be trained – even though we have already done BOPO card transactions and have mastered more complex processes. Would Bill Express charge each Coles outlet for similar training? I suspect not. Newsagents are angry at what some say will be a $200 hit on their business for training which is not needed. Given the volume of discontent, I would not be surprised if Bill Express backs down and delivers the training free of charge.
Hi,
We gave up on Bill Epxress a few months back regarding the payment of Bills. We now charge a $2.00 transaction fee and if customers don’t like it well they can clog up the Aust. Post counter and leave my staff freely available to focus on selling higher margin products.
If there was any money in Bill payments then why don’t the banks still do it like they used to ?
CHeers,
Phil
Phil,
We’re not at that point. We did over 230 bill paymnts last month – more than double November 2005. What we need is lower cost bill payment processing and a more effective upsell.
Mark