An employee at my shop was confronted by a customer complaining about a problem with the newspaper delivery to their home. This customer, a teacher, was not happy with a straight up apology and rectification action. He made a threat of harm to the employee who was trying to assist him. I wonder how this bloke copes with stress in the classroom?
those people paid $1.00 or less and expect we knock their door,wait 10 min.then say:’here you are, sir{or madam}your newspaper,thank you for your business.’they don’t know sometime we spend $5.00 or more to delivery their newspaper.